Shipping policy

Last Updated: October 30, 2026

1. Overview

PENXIO is a consumer brand operated by DONBIBI INC.

We provide shipping services to selected destinations worldwide. Available shipping methods, delivery estimates, and shipping charges depend on the destination country and selected shipping option.

This policy explains our order processing, fulfillment locations, delivery estimates, shipping fees, and tracking procedures.

2. Order Processing Time

Our standard order processing time is approximately 3–4 calendar days after successful payment confirmation.

Processing time includes order verification, order preparation, and fulfillment arrangements.

Processing time is separate from shipping transit time.

Orders placed during weekends or public holidays may require additional processing time.

3. Fulfillment Locations

PENXIO currently operates with the following fulfillment arrangements:

United States Orders

Orders shipped to customers within the United States are fulfilled from our warehouse located in the Western United States.

International Orders

Orders shipped to destinations outside the United States are fulfilled from our warehouse in China.

The actual fulfillment location may depend on product availability and destination.

4. United States Shipping

We currently offer free standard shipping throughout the United States.

Standard Shipping:

Shipping Fee: FREE
Estimated Transit Time: 7–15 calendar days
Fulfillment Location: Western United States Warehouse
Order Processing Time: 3–4 calendar days

The estimated transit time begins after the order has been processed and dispatched.

We aim to provide reliable domestic delivery services throughout the United States.

Please note that delivery estimates are not guaranteed and may vary depending on the destination and local delivery conditions.

5. International Shipping

Orders shipped outside the United States are fulfilled from our warehouse in China.

International shipping methods, delivery estimates, and shipping fees vary according to the destination country.

Available options may include Standard Shipping, Economy Shipping, or Express Shipping, depending on the destination.

The applicable shipping options, estimated delivery times, and charges will be displayed at checkout before payment.

Our standard order processing time is approximately 3–4 calendar days.

International delivery transit times are calculated separately from order processing time.

6. Shipping Fees

Eligible United States destinations currently qualify for free standard shipping.

For international destinations, shipping charges depend on the destination country and selected shipping method.

Some destinations may qualify for free shipping, while others may require an additional shipping fee.

The final shipping cost will be displayed during checkout before payment is completed.

Any applicable remote-area or special delivery charges will be communicated before the order is finalized.

7. Tracking Information

When tracking information becomes available, we will provide tracking details through the email address submitted during checkout.

Customers can use the tracking information to follow their shipment.

Please allow time for the shipping carrier's tracking system to update after dispatch.

8. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Customers are responsible for applicable charges where required under the relevant shipping arrangement and local laws.

We recommend checking your country's import requirements before placing an order.

9. Delivery Delays

Estimated delivery times are provided for guidance and are not guaranteed.

Delays may occur due to circumstances beyond our reasonable control, including:

Customs inspections and clearance procedures.
Shipping carrier delays.
Severe weather conditions.
Public holidays.
Transportation disruptions.
Other unexpected logistical circumstances.

If your shipment experiences an unusual delay, please contact our customer service team.

10. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your delivery address, please contact us as soon as possible.

Address changes cannot be guaranteed once an order has been processed or dispatched.

11. Contact Information

For shipping inquiries, please contact:

Legal Business Name: DONBIBI INC.
Brand Name: PENXIO
Business Contact Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: penxio1@outlook.com
Phone: +86 13018400136
Website: https://www.penxio.com