Terms of service

Last Updated: October 30, 2026

1. OVERVIEW

Welcome to PENXIO!

PENXIO is a consumer brand operated by DONBIBI INC. Throughout this website, the terms "we", "us", and "our" refer to PENXIO and its operating company, DONBIBI INC.

PENXIO operates this online store and website, including all related information, content, features, products, and services, to provide customers with an online shopping experience.

By visiting our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service and the policies referenced herein.

Please read these Terms carefully before using our website or placing an order.

2. BUSINESS INFORMATION

Our business information is as follows:

Legal Business Name: DONBIBI INC.

Brand Name: PENXIO

Registered Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

Customer Service Email: penxio1@outlook.com

Customer Service Phone: +86 13018459523

Website: https://www.penxio.com

3. ELIGIBILITY AND WEBSITE USE

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree not to use our website or products for any unlawful purpose.

You must not attempt to interfere with the security, functionality, or proper operation of our website.

We reserve the right to restrict access to our services where necessary to protect our business, customers, and website, subject to applicable law.

4. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display accurate product descriptions, photographs, specifications, and pricing.

Product colors and appearances may vary slightly due to screen settings, lighting conditions, and photography.

Please review the product descriptions, specifications, and other information carefully before placing an order.

If a material error is identified in a product description or listing, we will take appropriate steps to correct it and address affected orders in accordance with applicable law.

5. ORDERS AND ORDER ACCEPTANCE

When you place an order through our website, you submit an offer to purchase the selected products.

All orders are subject to payment verification, product availability, and order acceptance.

After placing an order, you will receive an order confirmation email.

An order confirmation email does not necessarily mean that the order has been dispatched.

We reserve the right to refuse or cancel an order where permitted by law, including circumstances involving suspected fraudulent transactions, payment authorization issues, pricing errors, or product availability problems.

If payment has already been collected for an order that is cancelled by us, an applicable refund will be issued in accordance with the original payment method and applicable law.

6. PRICES AND PAYMENT

Product prices are displayed on our website and may change without prior notice.

The price applicable to your purchase will be the price displayed at checkout when you complete your order.

Available payment methods will be displayed during checkout.

You authorize the selected payment provider to process the payment associated with your order.

Any applicable shipping charges, taxes, or other fees will be displayed or disclosed as required before the purchase is completed.

7. SHIPPING AND DELIVERY

PENXIO ships orders to selected destinations internationally.

Our fulfillment arrangements are:

United States Orders: Fulfilled from our warehouse in the Western United States.

International Orders: Fulfilled from our warehouse in China.

Our standard order processing time is approximately 3–4 calendar days after successful payment confirmation.

For orders delivered within the United States, we currently offer free standard shipping with an estimated transit time of 7–15 calendar days after dispatch.

For international orders, available shipping methods, estimated delivery times, and shipping charges vary by destination and are displayed at checkout.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

Please refer to our Shipping Policy for complete details:

https://www.penxio.com/policies/shipping-policy

8. RETURNS AND REFUNDS

Customer satisfaction is important to us.

Eligible purchases may be returned within 30 calendar days after delivery, subject to the conditions outlined in our Return & Refund Policy and applicable consumer protection laws.

Customers must contact our customer service team before returning any product.

Return shipping costs, product eligibility, refund procedures, and other applicable conditions are explained in our Return & Refund Policy.

Please review the complete policy:

https://www.penxio.com/policies/refund-policy

Nothing in these Terms or our Return & Refund Policy limits any mandatory consumer rights that cannot legally be excluded.

9. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests depend on the order's processing and shipping status.

Once an order has been processed or dispatched, cancellation may no longer be possible.

For orders already in transit, customers should contact our customer service team for assistance.

Nothing in this section limits cancellation rights that may be available under applicable consumer protection laws.

10. ACCURACY OF BILLING AND CUSTOMER INFORMATION

You agree to provide accurate, complete, and current information when placing an order.

This includes:

  • Your full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Contact telephone number.

  • Payment information.

You are responsible for updating your information when necessary to ensure successful order processing and delivery.

11. INTELLECTUAL PROPERTY

All content on the PENXIO website, including logos, trademarks, photographs, graphics, text, product descriptions, and website design, is owned by or licensed to the relevant rights holders.

You may not reproduce, distribute, modify, or commercially exploit website content without prior written permission, except where permitted by law.

12. CUSTOMER REVIEWS AND FEEDBACK

Customers may submit product reviews, feedback, and other content based on their actual experiences.

By submitting content, you confirm that the information is truthful and does not violate the rights of others.

You must not submit fabricated reviews, misleading statements, unlawful content, or material that infringes third-party rights.

We may moderate or remove content that violates applicable laws or our website policies.

Where customer reviews are displayed, we aim to present them accurately and transparently.

13. THIRD-PARTY SERVICES

Our website may use third-party services to support online shopping and business operations.

These may include payment processors, shipping providers, analytics services, and customer support tools.

Third-party services may be subject to their own terms and privacy policies.

Our use of third-party services does not remove any responsibilities we have under applicable law.

14. PRIVACY AND PERSONAL INFORMATION

Your personal information is collected, processed, and handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.

Privacy Policy:

https://www.penxio.com/policies/privacy-policy

15. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

To the extent permitted by law, we are not responsible for indirect or consequential losses arising from the use of our website or services.

Any limitations of liability shall apply only to the extent permitted by applicable law.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree not to misuse our website or services in a manner that causes unlawful harm to PENXIO, DONBIBI INC., or other parties.

Nothing in this section requires you to waive any statutory rights or remedies.

17. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes in our business operations, website services, or applicable legal requirements.

The updated version will be published on this page with a revised update date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms only to the extent permitted by applicable law.

18. GOVERNING LAW

These Terms are subject to applicable laws and regulations.

Mandatory consumer protection laws in the customer's country or region of residence will continue to apply where required.

Nothing in these Terms is intended to deprive customers of rights that cannot legally be waived.

19. CONTACT INFORMATION

If you have any questions about these Terms of Service, our products, or your order, please contact us:

DONBIBI INC.

Brand: PENXIO

Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: penxio1@outlook.com

Phone: +86 13018459523

Website: https://www.penxio.com

Thank you for shopping with PENXIO!